Senior Customer Success Sales Representative

2日前

Tokyo Nutanix

The Opportunity

We are seeking a Senior Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for our customers.

As a Customer Success Representative, you will advise our customers on maximizing the value from our Enterprise Cloud Technology solutions, while playing a key role in helping us realize our revenue goals.

Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, Systems Engineers, and Renewal Quote Representatives to focus on the overall adoption and utilization of our solutions.

We enable your success through personalized onboarding and provide a fully hybrid work environment that allows you to maximize your productivity.

About the Role

  • Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
  • Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
  • Manage the full renewal opportunity and all related forecasting activities.
  • Develop strategic long-term plans with customers.
  • Project and manage adoption and implementation plans.
  • Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience.
  • Report customer feedback and advocate customer needs in our ecosystem.

Requirements

  • 4 to 6 years of experience in software sales and customer adoption, retention, renewals.
  • Experience and successful track record with renewal and recurring revenue model.
  • Strong analytical and organizational skills.
  • Strong customer relationship development skills; passionate about customer success.
  • Solid sales instinct with excellent presentation and negotiation skills.

Salary: $120,000 - $150,000 per year

Location: Remote

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