Key accountabilities
• Participate in handover of new customer solution ensuring proper documentation and configuration is available
• Proactively and effectively taking care of customer escalation for incidents or issues
• Provide technical insights and relevant procedure to relevant teams and take ownership to manage complex incidents
• Ensure appropriate problem resolution and incident management is followed
• Ensure customer satisfaction and help define strategy for continual improvement of customer service quality and for future business development
• Provide support in change coordination for specific customer solution
• Train and mentor engineers on the owned customer solution
• Update and own documentation for the designated customers.
• Work with various network technologies, such as routers, switches, firewalls, wireless devices, and cloud platforms.
• Able to take on escalations during off business hours for special cases
• Able to take the lead and inspire trust and confidence from both customers and colleagues within Colt – particularly in time pressured environment
• Used to working in an international environment and matrix management of multi-discipline teams
Role specific requirements
• fluent/business level English for speaking, listening, writing, and reading
• 5+ years' experience in IP network design and Operations
• CCNA CCNP equivalent or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the TCP/IP model
• Proven hands-on network engineering experience
• Able to demonstrate a high level of capability from a second level perspective in the IP/Managed product group
• Excellent communication skills and negotiation skills
• Proactive with great team spirit
• Customer and service oriented
In addition, you are:
• A robust, dynamic self-starter with imagination and vision
• Willing to be flexible to get the work done and able to prioritise and plan time effectively,
• Able to communicate clearly and succinctly, including the ability to deliver difficult messages in a positive way,
• Have strong interpersonal skills and able to build a positive team culture in a global team and cross-cultural environment as well as a customer focused culture,
• Have commercial acumen
• Results-focused, efficient, and pragmatic
• Able to support a judicious vision and think globally
Skills
Network Operating Systems
Workflow Management
Data Analysis
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
-
Tokyo, Tokyo UiPath ￥12,000,000 - ￥15,000,000 per yearUiPath · The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. · ...
-
Tokyo UiPath ￥500,000 - ￥1,000,000 per yearUiPathの最先端のAI×自動化技術に触れられる · UiPathの最新プロダクト群(Agentic Builder、GenAI、Document Understanding、Apps など)を活用し、企業の業務変革を支援できます。 · ...
-
Tokyo Colt Technology Services ￥1,800,000 - ￥2,500,000 per yearParticipate in handover of new customer solution ensuring proper documentation and configuration is available, Proactively and effectively taking care of customer escalation for incidents or issues, Provide technical insights and relevant procedure to relevant teams and take owne ...
-
Tokyo Colt Technology Services ￥6,000,000 - ￥12,000,000 per yearA Customer Solutions Engineer provides end-to-end support to designated customer solutions, collaborating with Professional Services and Operations and Engineering functions to own the customer solution and provide technical insight. · Participate in handover of new customer solu ...
-
Tokyo, Tokyo Littelfuse ￥10,000,000 - ￥20,000,000 per yearThe Customer Solution Engineer will drive new business by understanding market trends and specific needs on customer side, and collecting necessary changes on standards and technical requirements. · Primary technical contact for OEMs & 1st Tier engineering to support the applicat ...
-
Tokyo UiPath ￥6,000,000 - ￥12,000,000 per yearWe're committed to creating category-leading enterprise software that unleashes the transformative power of automation. We need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. · ...
-
Tokyo, Tokyo UiPath ￥5,000,000 - ￥15,000,000 per yearUiPath is committed to creating category-leading enterprise software that unleashes the transformative power of automation. We need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people ...
-
Tokyo, Japan UL Solutions ￥3,000,000 - ￥6,000,000 per yearDeliver product demonstrations of GCM to customers, respond to inquiries and effectively communicate the value of the service. · ...
-
Tokyo, Japan Yunus $40,000 - $60,000 per yearTelecom Solutions Ltd is looking for a Customer Service Representative to handle customer inquiries, resolve issues, and provide excellent service. · ...
-
Tokyo, Japan Google ￥8,000,000 - ￥12,000,000 per yeargTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. · ...
-
Tokyo Google ￥10,000,000 - ￥20,000,000 per yeargTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. · Work with external clients and internal business stakeholders to ...
-
Tokyo Woven ￥4,000,000 - ￥12,000,000 per yearWe are looking for a Customer Engineer, Solution Architect to join our team at Woven by Toyota. In this role, you will collaborate with our clients, Inventors, to design and implement the latest solutions tailored to their needs and you'll assist fellow teammates / teams by solvi ...
-
Tokyo, Japan Google ￥4,000,000 - ￥12,000,000 per yearThe High Touch Support team's focus on solutions and customer-centric supportability helps avoid issues, build customer trust, enable customers' continuous growth and success on Google Cloud Platform (GCP). As a Solutions Engineer, you will own the large and important customer is ...
-
Chiyoda Palo Alto Networks ￥600,000 - ￥900,000 per yearWe are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. · The Professional Services Consultant provides onsite and remote consultancy pe ...
-
Chiyoda Palo Alto Networks Full time￥1,360,000 - ￥2,160,000 per yearMigrate customers from legacy firewall technologies to Palo Alto Networks platforms, build custom security policies and application signatures, configured for our client's needs. · ...
-
Tokyo UiPath Full time￥2,500,000 - ￥3,500,000 per yearWe're committed to creating category-leading enterprise software that unleashes automation power. We need people who love being part of a fast-moving growth company. · ...
-
Chiyoda Palo Alto Networks ￥4,500,000 - ￥6,300,000 per yearWe are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. · Collaborate with the technical lead to devise a comprehensive log ingestion st ...
-
Chiyoda Palo Alto Networks Full time￥4,000,000 - ￥6,000,000 per yearAs a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. · Collaborate with the technical lead to devise a comprehensive log ingestion strategy · Contribute to the development of d ...
-
Tokyo Littelfuse Full time￥6,000,000 - ￥12,000,000 per yearLittelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. The objective of this CSE position is to drive new business by understanding market trends and specific ...
-
Tokyo Google ￥4,000,000 - ￥8,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will be a part of a global team that provides support to customer workloads deployed on Google Cloud. You will provide rapid-response support to customers ...
-
Tokyo, Japan Google ￥5,000,000 - ￥10,000,000 per yearThis role requires working in a shift pattern or non-standard work hours as required, including weekend work. As a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will troubleshoot and m ...
