About the position:
We are seeking an experienced and customer-focused Senior Solution SD-WAN Engineer to join our overlay specialist sales team.
In this role, you will act as the lead technical advisor, consultant and product expert, working directly with clients and prospects to demonstrate the capabilities of our SD-WAN solutions and to ensure successful implementation of our products.
This role requires a blend of technical expertise along with business and sales acumen to help clients understand the value of SD-WAN and how it solves their business requirements.
If you have a passion for technology, solving challenges, and driving customer engagement, this position offers an excellent opportunity to contribute to our business growth.
This is a highly impactful role – You will have a compelling opportunity to impact the business and advance your career.
Responsibilities:
Pre-Sales Support:
Collaborate with sales representatives to understand client requirements, present technical solutions, and tailor demonstrations that align with customer needs and showcase Netskope's SD-WAN capabilities.
Technical Expertise & Product Demos:
Conduct in-depth product demonstrations and technical presentations to prospective clients, explaining the features, functionality, and advantages of SD-WAN solutions to both technical and non-technical stakeholders to drive a value outcome.
Solution Design:
Work closely with clients to assess their current network environments and design customized SD-WAN solutions that meet their business objectives, ensuring the solution aligns with performance, scalability, and security needs.
Ability to work with complex customer designs and infrastructure.Proposal Development:
Assist in developing proposals and RFP responses by providing detailed technical input, solution designs, and cost estimates for SD-WAN deployment.
Exercise expert judgement in selecting methods, techniques and evaluation criteria for solution proposals.Customer Advocacy:
Act as a technical specialist for existing clients, helping them fully leverage SD-WAN features and maintain optimal network performance post-implementation.
Relationship Building:
Build and maintain strong relationships with clients, ensuring they have a trusted technical advisor to address any concerns, answer questions, and provide ongoing support.
Collaboration & Cross-Functional Support:
Work with product management, engineering, and support teams to communicate client feedback, advocate for feature requests, and keep up-to-date on product developments and enhancements.
Collaborate effectively with other stakeholders outside of their own area of expertise.Continuous Learning:
Stay current on SD-WAN technology trends, competitor offerings, and industry best practices to better position the value of our SD-WAN solutions and how they provide an improved SASE experience.
Job Requirements:
10+ years in a technical sales, sales engineering, or network engineering/architecture role, with a focus on SD-WAN solutions. Familiarity with the SASE market, architecture and value proposition expected.
Strong understanding of SD-WAN platforms (e.g., Cisco Viptela, VMware SD-WAN, Silver Peak, Fortinet).
Solid knowledge of networking principles, including TCP/IP, routing protocols (OSPF, BGP, EIGRP), WAN/LAN architecture, and network security.
Proficiency with network monitoring tools and familiarity with VPNs, firewalls, and load balancing.
Ability to translate technical features into business benefits, with strong presentation, negotiation, and customer relationship-building skills.
Relevant certifications are a plus (e.g., CCNP, SD-WAN Specialist, SDWAN Certs).Ability to scale from the whiteboard to working with security architects to influencing CISOs.
Exceptional communication, problem-solving, and customer service skills; ability to work collaboratively across teams.Languages required English and Spanish.
Desired:
Technical understanding of cloud networking and integrations with SD-WAN (e.g., AWS, Azure).
Hands-on Experience with solution design and architecture in complex environments.
Understanding of Quality of Service (QoS) configurations and traffic prioritization.
Understanding cloud security and reference SASE architecture.
Education:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience may be considered.
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