Role overview:
The RELEX team in APAC is growing, and we're now looking for a
Business Consultant with native Japanese proficiency
to join our regional consulting team. This role can be based in
Tokyo, Japan
.
As a Business Consultant, you'll manage software implementation projects across the full project lifecycle in the field of
retail supply chain and merchandising planning
. You'll be responsible for driving customer value through process design, configuration of RELEX solutions, training delivery, and business case realization. You will be part of a high-performing, international team, and have the chance to work closely with some of the most iconic
Japanese retailers and wholesalers.
This is an ideal role for a
hands-on, analytical, and customer-oriented consultant
who wants to help businesses evolve their planning processes and make a real impact. You are autonomous, motivated, and eager to contribute to the continued growth of our APAC operations.
Key responsibilities and accountabilities:
Leading software implementation projects and supporting customers in designing and optimizing their supply chain and retail planning processes.
Driving and participating in process development workshops (in Japanese and English).
- Responsible in the Business Specification Design Document and User Stories for the backbone structure of it and for creating process maps and outlining the UI workflow designs
- Analyzing KPIs and customer data to drive decisions and improvements.
- Configuring RELEX tools based on customer-specific requirements.
- Delivering training to customer teams and providing ongoing support.
- Ensuring business case KPIs are tracked and achieved.
- Managing change management and solution adoption with customer stakeholders.
- Supporting pre-sales activities such as scoping, value assessments, benefit analysis, and ROI case creation.
- Acting as a trusted advisor to clients by aligning RELEX best practices with the client's strategic and operational objectives.
- Developing internal knowledge through continuous learning and participation in RELEX product and methodology trainings.
- Occasionally participating in industry events or internal strategic initiatives as needed
Key responsibilities and accountabilities:
Managing and participating in consultancy, data analysis and software implementation projects. Tasks include:
Attending or leading process development workshops
- Analysing data and KPI's
- Presenting findings and results to customers (both to operative and to management level)
- Responsible in the Solution Design Document for the backbone structure of it and for creating process maps and outlining the UI workflow designs
- Configuring RELEX tools according to customer specifications
- Educating and training customers to use RELEX tools
- Providing user support for customers
Responsible for KPI tracking, ensuring the business case is met and the adoption of the system is appropriate
Participating and supporting sales process as a product / supply chain specialist
- Attending suitable industry or RELEX events if needed
- Attending training and developing relevant knowledge and skills
- Helping in other general sales and admin tasks if required
Key requirements:
- Native-level proficiency in Japanese and full professional proficiency in English.
- Minimum 3–5 years of experience in supply chain planning, retail operations, or business consulting.
- Experience with retail/wholesale for grocery, or fashion sectors.
- Strong analytical and problem-solving
- Ability to manage projects independently and interact confidently with customer stakeholders.
- Familiarity with how value is generated in supply chain or merchandising planning processes.
- Experience in conducting workshops, delivering training, and writing customer-facing documentation.
What we consider a strong plus:
- Bachelor's or Master's degree in Engineering, Mathematics, Business, or related fields.
- Experience with planning software (e.g., RELEX, Blue Yonder, SAP, Oracle RPAS, etc.).
- Previous experience working with or for Japanese retail chains.
- Experience in project leadership or mentoring junior consultants.
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