Front Desk Agent

1ヶ月前


Tokyo Specialized Group

Front Desk Agent - Luxury Travel & Hospitality
Are you excited about providing top-notch customer service in a high-end setting? We are looking for a Front Desk Agent for a leading luxury flexible workspace provider. You'll be the first point of contact for a diverse group of members and work Monday to Friday, giving you a balanced schedule. This role offers a chance to work in a modern, professional environment with room for career growth in hospitality.

主な業務内容:

    • メンバーおよびゲストのニーズを満たし、スムーズな体験をサポートする
    • メンバー同士のつながりを促進し、全体の体験を向上させる
    • オフィスのセットアップ、電話システム、その他の管理業務を担当
    • 電話応対を迅速かつプロフェッショナルに行う
    • 基本的なITの問題を解決し、必要に応じてサポートを求める
    • サービスベンダーとの関係を築き、提供内容を向上させる
    • 売上増加の機会を見つけ、行動に移す
    • 地域の運営を支援し、効率と生産性を向上させる

重要業績評価指標:

    • クライアントのニーズを理解し、優れたサービスを提供する
    • 積極的に聞き取り、明確なフィードバックを行う
    • チームワークと協力を奨励する
    • クライアントとの関わりを通じてサービス収益を増加させる
    • 効率的であり、複数のタスクをうまくこなす
    • 会社の身だしなみ基準を遵守する
    • センターの外観と運営を維持する

理想の候補者の条件:

    • 優れた対人スキルとコミュニケーション能力
    • 積極的でプロフェッショナルなサービスの提供姿勢
    • 忙しい環境でのマルチタスク能力

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