Front Desk Agent - Luxury Travel & Hospitality
Are you excited about providing top-notch customer service in a high-end setting? We are looking for a Front Desk Agent for a leading luxury flexible workspace provider. You'll be the first point of contact for a diverse group of members and work Monday to Friday, giving you a balanced schedule. This role offers a chance to work in a modern, professional environment with room for career growth in hospitality.
主な業務内容:
- メンバーおよびゲストのニーズを満たし、スムーズな体験をサポートする
- メンバー同士のつながりを促進し、全体の体験を向上させる
- オフィスのセットアップ、電話システム、その他の管理業務を担当
- 電話応対を迅速かつプロフェッショナルに行う
- 基本的なITの問題を解決し、必要に応じてサポートを求める
- サービスベンダーとの関係を築き、提供内容を向上させる
- 売上増加の機会を見つけ、行動に移す
- 地域の運営を支援し、効率と生産性を向上させる
重要業績評価指標:
- クライアントのニーズを理解し、優れたサービスを提供する
- 積極的に聞き取り、明確なフィードバックを行う
- チームワークと協力を奨励する
- クライアントとの関わりを通じてサービス収益を増加させる
- 効率的であり、複数のタスクをうまくこなす
- 会社の身だしなみ基準を遵守する
- センターの外観と運営を維持する
理想の候補者の条件:
- 優れた対人スキルとコミュニケーション能力
- 積極的でプロフェッショナルなサービスの提供姿勢
- 忙しい環境でのマルチタスク能力
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