About Koeeru
Koeeru is an internationally-minded, Japan-headquartered IT startup with offices in Kamakura and Hanoi. We specialize in
global marketing research
,
tourism DX
, and
data-driven customer experience platforms
, supporting leading brands in Japan and beyond.
We're now entering a new phase in our growth, and are seeking a
bilingual Project Coordinators
to join our
Japan Market Team.
Positions are based in Kanagawa or Tokyo, with partial remote flexibility.
Position Overview
As a
Project Coordinator
, you'll manage research and customer experience (CX) projects for Japanese clients, working across languages and teams.
You'll communicate with
Japanese clients
,
Vietnam-based engineers
, and
global vendors
, ensuring smooth project execution and high-quality deliverables.
Key Responsibilities
- Manage
market research, CX, and tourism DX
projects end-to-end - Script and test online surveys based on client requirements
- Communicate with
Japanese clients
to align project goals, timelines, and deliverables - Coordinate with
Vietnam-based engineering and operations teams
to ensure accurate setup - Manage
translation and sampling vendors
in English - Track project progress, troubleshoot issues, and ensure on-time delivery
- Support data analysis and report preparation for client presentations
Requirements
- Japanese:
JLPT N2 or higher (business communication level required) - English:
Business level (used for internal and vendor communication)
Experience:
- 3–5 years in a
Japanese B2B environment - Experience in
market research
,
CX
, or
CDP (Customer Data Platform)
companies preferred - Excellent communication, organization, and multitasking skills
- Comfortable working in a cross-cultural, multilingual environment
- Experience with survey scripting tools or research platforms is a plus
What We Offer
- Work with
top Japanese brands
on innovative global research and CX projects - Partial remote work
from Kamakura or Tokyo - Collaborative, international work culture (Japan–Vietnam–global)
- Mentorship and training from experienced researchers
- Competitive salary and benefits
Ideal Candidate
You're a proactive communicator who enjoys managing complex projects, bridging cultures, and supporting clients in achieving meaningful insights.
Join Koeeru — and help shape the future of CX and tourism innovation in Japan.
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