Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.
With more than 1000 clients across the globe, we have been rolling out solutions in major projects since 2007 – this is made possible by an international team of 7600 people spread across 5 continents and more than 60 countries.
Our solutions focus on four different Business Lines:
Information System & Digital, Telecom, Life Sciences and Engineering.
We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.
At Amaris we strive to provide our candidates with the best possible recruitment experience.We like to get to know our candidates, challenge them and be able to give them proper feedback as quickly as possible.
Here's what our recruitment process looks likeBrief Call:
Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations and make sure we have the right job for you
Interviews (the average number of interviews is - the number may vary depending on the level of seniority required for the position).
During the interviews you will meet people from our team:your manager of course, but also other people related to your future role.
We will talk in depth about you, your experience and skills but also about the position and what will be expected of you.
Of course, you will also get to know Amaris Consulting:our culture, our roots, our teams and your career opportunities
Case study:
Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As every role is different, we adapt the process accordingly, always focusing on the best possible candidate experience. We look forward to meeting you
Job description
Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients thanks to:Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
Your curiosity and eagerness to learn as we support over 1000 clients from all sectors worldwide.Your missions
Provide second-line investigation and diagnosis for IT incidents and service requests.
Resolve and close incidents/service requests in accordance with help desk procedures and allocated timelines.
Escalate unresolved incidents/service requests within agreed timescales.
Ensure all tickets are updated regularly and accurately until issues are fully resolved.
Liaise with clients, other IT support groups, and third-party providers to resolve issues.
Perform staging of PCs and handle IMAC (Install, Move, Add, Change) activities.
Conduct hardware and software maintenance and support.
Troubleshoot and resolve PC incidents and VIP user requests.
Coordinate with the Service Desk for hardware repairs and local Server Team for maintenance.
Provide support for special events and conferences as required.
Support Connected Backup client operations.
Provide local network support and/or assist the centralized Network team.
Your profile
Experience with second-line IT support and troubleshooting.
Experience with PC staging, IMAC activities, hardware/software maintenance.
Experience coordinating with Service Desk and Server/Network teams.
Academic background:
Bachelor's Degree in Computer Science or related field.
Fluent Japanese and English.
You have a proactive approach, excellent communication skills, and strong problem-solving mindset.
What we offer
An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
Strong commitments to CSR, notably through participation in our WeCare Together program
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment.
For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
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