Tokyo Colt Technology Services ¥5,000,000 - ¥15,000,000 per year
◎職務概要◎
当ポジションは、指定された顧客向けソリューションに対して、エンドツーエンドの技術支援を提供するポジションです。社内のProfessional Services、オペレーション、エンジニアリング部門と連携しながら、技術的な知見を活かしてソリューションの品質維持・改善に貢献します。エスカレーション対応、変更管理の調整、関連業務の遂行を通じて、顧客満足度の最大化を目指します。

◎主な業務内容◎
顧客向けソリューションの技術的支援と運用管理
社内関連部門との連携による課題解決と改善提案
エスカレーション対応および技術的なインサイトの提供
変更管理の調整と実施
SLA(サービスレベル合意)の達成に向けた活動

◎連携部門◎
ネットワークオペレーション
エンジニアリング
サービスデリバリー
プロダクト
カスタマーソリューション
サービスマネジメント
指定エンジニア支援
コンサルタント

【必須(MUST)】

日本語:
ビジネスレベル以上(流暢レベルが望ましい)


英語:
ビジネスレベル以上(流暢レベル歓迎)

IPネットワークの設計および運用における実務経験5年以上
CCNP相当以上の資格保有(CCIEやCISSP保持者は特に歓迎)
顧客対応の経験がある方

【歓迎(WANT)】
IPSEC、HSRP、BGP、OSPF、802.11、QoSなどのネットワークプロトコルに関する深い理解
TCP/IPモデルに関する確かな知識
実務に基づいたネットワークエンジニアリングの経験

What We Offer You

Looking to make a mark?
At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.


Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.


We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas.

We want you to help us change the world, for the better.

Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive.

We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have
Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you.

For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits
Our benefits support you through all parts of life, for both physical and mental health.
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.

A global network
When you join Colt you become part of our global network.

We are proud of our colleagues and the stories and experience they bring – take a look at 'Our People' site including our Empowered Women in Tech.

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