Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And SummaryManager, Franchise Business Partner, Korea and Japan
Overview
This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities.
With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape and drive existing as well as new businesses.
It offers the opportunity to enable and scale business opportunities. The individual will have customer facing opportunities to enhance ecosystem performance, enabling value add to participants.They will work hand in hand with the Northeast Asia Divisions and Countries Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem
They are customer-focused, enabling businesses to be conducted expeditiously
They will lead and drive execution with internal stakeholders and external customers.
They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities
They will communicate and provide thought leadership within the Division and to Customers
They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience
They will be a Franchise expert and a valued advisor to the Business / Product teams
Accountabilities
Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives.
A trusted advisor and go-to person for internal and external stakeholders on Franchise Growth & Enablement
Deliver Franchise revenue from Franchise Solutions advisory services
Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services
Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (instalment providers, fintechs) that go to Extending the Franchise
Support measures to counter disintermediation, nationalism and localization threats
Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels
Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives
Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience
Ensure a risk-based approach for Customer engagements and business initiatives
Be well-versed with the regulatory landscape
Identify process efficiencies as well as improvement using automation and simplification technology
Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices
Collaborate and communicate to ensure overall alignment across country, regional and global levels
Requirements
Proficiency in Japanese is required for this role
Possess a strategic and business mindset
Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets
Demonstrated business acumen and learning agility
Ability to work in a high paced team environment
Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
Self-motivated, people-centric and results-oriented
Demonstrated ability to work independently without direct supervision
Demonstrated teamwork
Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment
Possess strong verbal and written communication/technical skills in English
Strong interpersonal skills - ability to influence/work cross functionally and across levels in a matrix organization
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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