Tokyo, Tokyo Michael Page
  • 急成長中のスタートアップで活気あるチーム文化
  • 柔軟な勤務体制で在宅勤務が基本

企業情報
国際的な資本の支援を受ける、日本で急成長中のデータ主導型プラットフォームです。

職務内容
顧客の声(VOC)データの分析

エスカレーションされた顧客対応の管理と解決

サービス品質の監視とFCR目標の達成

社内チームと連携し、業務プロセスの改善を推進

理想の人材

  • 日本語ネイティブレベルの語学力
  • カスタマーサポート、オペレーション、調査、クレーム対応の経験
  • 優れた分析力と問題解決能力
  • モート環境での自律的な業務遂行能力
  • 基本的なPCスキルとチケッティングシステムの使用経験
  • 日本語ネイティブレベルの語学力

条件・待遇

  • 最大20%の年次パフォーマンスボーナス
  • 週1回の出社を基本としたリモートワーク中心の勤務形態
  • 若く活気あるチーム環境
  • 最大年収660万円の競争力ある給与

Contact: Michelle Rosette
Quote job ref: JN



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