- 急成長中のスタートアップで活気あるチーム文化
- 柔軟な勤務体制で在宅勤務が基本
企業情報
国際的な資本の支援を受ける、日本で急成長中のデータ主導型プラットフォームです。
職務内容
顧客の声(VOC)データの分析
エスカレーションされた顧客対応の管理と解決
サービス品質の監視とFCR目標の達成
社内チームと連携し、業務プロセスの改善を推進
理想の人材
- 日本語ネイティブレベルの語学力
- カスタマーサポート、オペレーション、調査、クレーム対応の経験
- 優れた分析力と問題解決能力
- モート環境での自律的な業務遂行能力
- 基本的なPCスキルとチケッティングシステムの使用経験
- 日本語ネイティブレベルの語学力
条件・待遇
- 最大20%の年次パフォーマンスボーナス
- 週1回の出社を基本としたリモートワーク中心の勤務形態
- 若く活気あるチーム環境
- 最大年収660万円の競争力ある給与
Contact: Michelle Rosette
Quote job ref: JN
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