Job Description:
Business Overview
Rakuten is one of the world's leading e-commerce companies. While aiming to be a global innovation company, our mission is to empower people and society through the Internet.
Department Overview
Corporate IT Department is looking for a skilled Senior Salesforce Architect to join our Salesforce Center of Excellence (CoE) team. In this role, you will lead the strategy and provide technical direction for the implementation of Salesforce within the organization. Rakuten is one of the largest users of Salesforce globally, operating over 70 Salesforce organizations in Japan and worldwide, and utilizes Salesforce in various business scenarios. We implement Salesforce across diverse sectors, including e-commerce and FinTech, and we actively invest in innovative initiatives such as AI. Currently, we have multiple Salesforce-related implementation and customization projects running simultaneously, which require your expertise and leadership as part of the Salesforce CoE.
Position:
Why We Hire
In this SalesForce CoE Architect position, you will support these group-wide activities from a SalesForce Specialist perspective, as well as support system development from a technical and operational efficiency perspective. We are actively testing and introducing new technologies of cutting-edge platforms, and working to evolve our services day by day.
In this position, we are looking for a proactive mindset who can pursue these new challenges and contribute to the business by maximizing the capabilities of SalesForce.
Position Details
- As Salesforce COE, support the Rakuten Group's internal SalesForce implementation and customization projects from the perspective of utilizing product functions and applying best practices for SalesForce.
- Liaise with internal and external SalesForce stakeholders to gather technical information and lead internal deployment to leverage, extend, and customize SalesForce system capabilities to solve critical business needs
- Support for development projects to expand and improve the operation of the SalesCloud environment operated by CoE team by ourselves.
- In particular, this position requires to led the study of technical strategies to improve the efficiency of business processes using the AI functions of SalesForce, the lead in communication with the business side and technical verification for implementation, and the study of company-wide AI introduction strategies.
Mandatory Qualifications:
- As a SalesForce Technical Architect, it's expected to have experiences in technical studies and lead project promotion in SalesForce (especially SalesCloud/ServiceCloud) implementation projects (5 years or more)
- Hands-on engineering experience (more than 5 years) in SalesForce (especially SalesCloud/ServiceCloud) development projects
- Experience collaborating with business and technology leaders, including C positions, to solve business and system problems related to SalesForce
- Possession of official qualifications such as Developer, Sales Cloud Developer, Service Cloud Consultant, etc.
- Excellent organizational and interpersonal skills
- Language skills: Japanese (business level), English (conversational level)
Desired Qualifications:
- Experience in managing the department of the SalesForce development and operation team (5 or more people and more than 5 years)
- Experience participating in global SalesForce projects and leading projects and technology implementation in the presence of multinational engineers
- Highly collaborative, able to build close relationships and partnerships
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