Shinjuku City Side
  • Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
  • Perform language translation and proofreading where necessary.
  • Respond and support players issues via chat and email, including but not limited to password resets and more.
  • Business hours 10:00-19:00 or Depending on project you are assigned)
  • Support 365 days a year including weekends and holidays (shifts)

Requirements

  • 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
  • Effective in Native written communication skills in Thai.
  • Business level English (Nice to have)
  • Business level Japanese (Nice to have)
  • Able to deliver excellent customer service via email and chat.
  • Able to understand games from a gamer's perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
  • Able to solve and analyze information accurately with appropriate speed and within guidelines.
  • Team player mentality.
  • This position is only for applicants residing in Japan with a valid working visa

Benefits

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen reimbursement or train pass.

Who are we:Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Experience our side of life. For more information, visit 



  • Shinjuku Side ¥2,500,000 - ¥5,000,000 per year

    Support customer service operations, including evaluating and implementing changes, language translation, and responding to player issues via chat and email. · Support customer service operations · Perform language translation and proofreading · Respond and support player issues ...


  • Shinjuku City Side ¥200,000 - ¥400,000 per year

    Support customer service operations, perform language translation, and respond to player issues via chat and email. Collaborate with a global team of passionate gamers to deliver unforgettable game experiences. · ...


  • Shinjuku City Side Contract ¥2,500,000 - ¥5,000,000 per year

    Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes. Perform language translation and proofreading where necessary. Respond and support players issues via chat and email, including but not ...


  • Shinjuku City, Tokyo, Japan Side ¥1,800,000 - ¥2,700,000 per year

    This is a Thai player support agent role where you will be responsible for supporting customer service operations including evaluating results analyzing implementing changes performing language translation proofreading responding to players issues via chat email etc. · Candidate ...


  • Yotsuya f-3744-42d3-aa35-92101a4631d6 ¥1,800,000 - ¥3,500,000 per year

    ゲームサポートスペシャリストの仕事は、カスタマーサービス業務のサポート、評価、監視を行い、お客様にサービスを提供することを目的としています。必要な場合には日本語(JP-EN)と英語(EN-JP)の翻訳および校正も行うことになります。また、この役割ではパスワードリセットやプレイヤーの問題に対応し、その他の多くのタスクを実行します。 · カスタマーサービス業務のサポート・評価・監視(分析) · (必要に応じて)日本語(JP-EN)、英語(EN-JP)への言語翻訳および校正 · チャットやメールでプレイヤーへの対応(例えばパスワードリセット) · ...


  • Tokyo Side ¥3,600,000 - ¥4,200,000 per year

    Support players with their issues and concerns in the game via chat or mail, including password resets and other inquiries. · We are looking for someone who is passionate about video games and has excellent customer service skills to join our team. · ...


  • Tokyo, Japan Formlabs ¥300,000 - ¥600,000 per year

    We are looking for a Customer Support Agent to join our team at Formlabs. The successful candidate will be responsible for supporting users in learning the ins and outs of 3D printing via phone and email, as well as providing technical support for hardware products. · ...


  • Tokyo MetLife Japan ¥2,500,000 - ¥5,000,000 per year

    The Agent Support Representative will be responsible for managing and supporting a network of 20-25 registered agents, providing education, training, and management. The role involves consulting with individual agents, conducting group training sessions, and providing one-on-one ...


  • Tokyo MetLife Japan ¥3,750,000 - ¥4,500,000 per year

    We are looking for an Agent Support Representative to join our team. As an ASR you will act as a consultant for registered agents providing support with sales marketing human resources management. · ...


  • Japan Side ¥300,000 - ¥600,000 per year

    Support the Player service operations including evaluating, monitoring, analyzing of results, and implementing any changes. Perform language translation and proofreading where necessary. Respond and support players issues via chat and email. · Collaborating with people creating i ...


  • Tokyo Global-e Full time¥300,000 - ¥600,000 per year

    We are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. · Previous experience in a client-facing role with a focus on de ...


  • Japan Side ¥2,100,000 - ¥4,200,000 per year

    We have both junior and senior roles available! · Native proficiency in Korean · Business level English and Japanese · ...


  • JP-Tokyo Schneider Electric ¥1,000,000 - ¥2,000,000 per year

    We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment whe ...


  • Tokyo OutSystems ¥3,000,000 - ¥6,000,000 per year

    We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. · To support our growth and commitment to hiring exceptional performers ...


  • Chuo-ku, Tokyo Global-e ¥300,000 - ¥600,000 per year

    We are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. · In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. ...


  • Tokyo MetLife Japan ¥900,000 - ¥1,200,000 per year

    ASR is a role that involves working with registered agents, providing education, training, and management. The job requires consulting with individual agents, conducting group training sessions, and providing individual guidance to new agents. The ideal candidate will have a stro ...


  • Tokyo MetLife Japan ¥2,500,000 - ¥5,000,000 per year

    ASR (Agent Support Representative) is a role that involves working with registered agents to provide education, training, and management. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachel ...


  • Tokyo MetLife Japan ¥2,500,000 - ¥5,000,000 per year

    ASR is a role that involves working with registered agents to educate, train, and manage them. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachelor's degree or higher, experience in sales, ...


  • Suginami Keywords Studios ¥2,500,000 - ¥5,000,000 per year

    Join us in our mission to build engaging player communities and offer outstanding experiences as a Player Support Agent. You'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions w ...


  • Suginami Keywords Studios ¥2,400,000 - ¥3,000,000 per year

    We are looking for a Japanese & English Customer Support Agent - Gaming. · As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, · quality responses to players ...


  • Shinagawa Align Technology ¥2,500,000 - ¥4,500,000 per year

    This position is responsible for handling various inquiries except for clinical matters, internal and external, for Align Technology in Japan. The role involves providing professional support to current and potential clinician customers, handling requests, troubleshooting issues, ...