Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms.
Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
Play a key role in the validation and continual enhancement of current reporting processes and portfolio. Mentor and train junior team members.Includes ad-hoc reports as well as production level forecasting.
key responsibilities
Workforce planning and optimization.
Define operational forecasting by generating predictive analysis using Data Science methods.
Formulate mid to long term staffing plans for all of Operations.
Evaluate optional plans by identifying outcomes and service level impacts.
Help refine and improve accuracy of existing staffing plans.
Evaluate and document process and process evolution.
Adhere to all planning process requirements.
Drive best practice sharing, efficiency increases, global standard setting and harmonization.
Provide support for business cases calculation and budget assumptions.
Execute operational plan based on the Strategic plan defined with Business Leaders (operations) and track their deliverables.
Analyze the impact of volume, AHT and shrinkage on staffing requirement.
Maintain operational forecast variance to plan.
Advise on staffing needs and performance issues impacting service levels to the WFM and Ops head in a timely manner.
Analyze staffing plans and ensure that the delivery locations are appropriately staffed based on LOB requirement and internal capacity plan numbers.
Assist WFM and Ops head with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers.
Establish a professional and collaborative working relationship with the Local team and Global team.Maintain flexibility regarding requests and actions assigned to meet the needs of the Ops.
Work within multidisciplinary teams across both Local and Global to execute project deliverables.
Communicate and celebrate success and achievements.
Design, maintain, analyze, and deliver various reports.
Develop sophisticated programs and queries to automate the gathering, transportation, and delivery of forecasting data and in a variety of formats for a variety of applications.
Collaborate with Reporting team to review reports or data sources to ensure accuracy, integrity, appropriate interpretation, and high data quality.
Prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.
Understand new system changes as they affect data, reports, and reporting systems.Extract data and manipulate/calculate/format it into presentable reports, charts, and graphs for management use.
Analyze data and reporting solutions to understand business impact, correlations, discrepancies, and to propose changes/alternate solutions.
Utilize various business intelligence software platforms and source systems to build dynamic reporting and analytical tools.
Requirements gathering and business contact throughout organization
Participate in requirement gathering sessions, liaise with stakeholders, and document user requirements.
Transform OPS management requests into technical requirements to ensure accuracy of the results.
Provide training and documentation to all facets of the organization on self-serve reporting, data governance and KPIs
Manage intake and prioritization of requests for reporting and analytics.
Qualifications and Education Requirements
College Degree/Diploma, preferably in the disciplines of Computer Science, Math, Statistics, or Business, coupled with at least 4 years of experience in a data science/analyst, business intelligence analyst.
Preferred knowledge of call-center, customer service center or service operations environment.Advanced skill in using Windows based applications and MS Office, specifically Excel, PowerPoint, SQL Server, reporting presentation layers and BI tools with the ability to build complex reports and dashboards.
Experience with MicroStrategy Desktop, Klipfolio or similar data visualization and presentation tools preferred.Experience with workforce management tools (Verint, Nice, Genesys, etc.) and Telephony platforms (Cisco, Avaya, Content Guru, etc.)
Strong organizational skills with expert ability to balance multiple parallel projects and run meetings and workshops.
Ability to work independently and coach junior team members.
Exceptional ability to communicate technical ideas in written formats to technical and non-technical audiences.
Experience with Agile project concepts a plus.
Fluent level Japanese & Business level English
Show more Show less
-
Minato IQVIA ￥9,000,000 - ￥12,000,000 per year私たちIQVIAは、ヒューマンデータサイエンスの先駆的な企業として、医療・ヘルスケアの前進に取り組む皆様をIQVIAならではの革新的なソリューションによってご支援することで、「誰もが、より健康に自分らしく生きられる社会」の実現を目指しています。世界最大規模を誇る医療・ヘルスケア関連データを基盤に、人・データ・サイエンスを融合させた見地から、未だ満たされない治療ニーズに応える、新たな医薬品や医療機器の開発と市販化を行います。 · クライアントは製薬企業など多岐にわたります。カバーするテーマは戦略立案、マネジメント、アシスタントなどです。 · ...
-
JAPAN-TOKYO-Yaesu RELX ￥3,200,000 - ￥4,800,000 per year大規模なカンファレンスやイベントを自身のアイデアで創出し、産業界の主要関係者と協働しながら注目度の高いイベントに成長させる重な役割です。チームビジネスのためチームメンバーとの関りも深く、メンバーで大きな企画を創り上げるやりがいを感じられる仕事です。 · ...
-
Tokyo Allianz Partners ￥2,500,000 - ￥6,000,000 per yearDesign, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. · Workforce plannin ...
-
Setagaya, Tokyo RX Global ￥3,500,000 - ￥6,000,000 per yearConference Management Analystは、RX Japanが主催する展示会内のコンファレンスやイベントの企画・運営をリードするポジションです。 大規模なコンファレンスやイベントを自身のアイデアで創出し、産業界の主要関係者と協働しながら注目度の高いイベントに成長させる重要な役割です。 · ...
-
Tokyo Allianz Partners ￥5,000,000 - ￥10,000,000 per yearDesign, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. · Workforce plannin ...
-
Setagaya RX Global ￥500,000 - ￥800,000 per yearRX Japanが主催する展示会内のコンファレンスやイベントの企画・運営をリードするポジションです。 · 大規模なコンファレンスやイベントを自身のアイデアで創出し、産業界の主要関係者と協働しながら注目度の高いイベントに成長させる重要な役割です。 · 展示会およびイベントの企画・プログラム構成、セミナー・講演の運営 · テーマ設定から講師、産業団体、メディアとのネットワーキングを通じたコンテンツ制作 · 参加者獲得のためのウェブ広告運用、過去参加データの活用 · 当日の現場運営(セミナー進行管理、講師対応など) · コンファレンス・イベントプログラムの設計 ...
-
Setagaya, Tokyo myGwork - LGBTQ+ Business Community ￥1,500,000 - ￥2,500,000 per year大規模なコンファレンスやイベントを自身のアイデアで創出し、産業界の主要関係者と協働しながら注目度の高いイベントに成長させる重要な役割です。 · 大卒以上 · 営業経験またはコンファレンス運営経験(第2新卒応募可) · PC操作スキル(Excel、Word、PDF、PowerPointの一般レベル) · 展示会およびイベントの企画・プログラム構成、セミナー・講演の運営 · テーマ設定から講師、産業団体、メディアとのネットワーキングを通じたコンテンツ制作 · 参加者獲得のためのウェブ広告運用、過去参加データの活用 · 当日の現場運営(セミナー進行管理、講師対 ...
-
JAPAN-TOKYO-Yaesu RX ￥2,500,000 - ￥6,000,000 per yearRX Japani korraldatavas näitusel on vaja konferentsi juhti, kes võib töötada kodus. · Suurem töö, mis nõuab suurt planeerimist ja koordineerimist · Töö võib teha kodus · Konferentsi korraldamine · Töö võib teha kodus · Suurem töö, mis nõuab suurt planeerimist ja koordineerimist · ...
-
Setagaya, Tokyo RetailEXPO ￥5,000 - ￥80,000 per yearRX Japanが主催する展示会内のカンファレンス(セミナー)やイベントの企画・運営をリードするポジションです。 · 大規模なカンファレンスやイベントを自身のアイデアで創出し、産業界の主要関係者と協働しながら注目度の高いイベントに成長させる重要な役割です。 · 一気通貫でイベントをプロデュースできる、裁量権の大きい仕事です。 · ...
-
Tokyo RELX Full time￥9,000,000 - ￥12,000,000 per yearKonferentsi juht on töö, kus peab juhtima konferentsi plaanimist ja teost. See on kõrgema taseme töö, mis nõuab suurt kogemust ja oskust. · Konferentsi plaanimine ja teostamine · Konferentsi juhtimine ja koordineerimine · Konferentsi osalejate haldamine · Konferentsi juhtimine · ...
-
Tokyo Alexion Pharmaceuticals, Inc. ￥2,200,000 - ￥6,000,000 per yearThis role supports management decision-making, driving operational process improvements and contributing to business strategy formulation through advanced data analysis and visualization.You will work with a wide range of data including sales, marketing, supply chain and more, · ...
-
Tokyo AstraZeneca Full time￥4,860,000 - ￥10,800,000 per yearThis role supports management decision-making, drives operational process improvements and contributes to business strategy formulation through advanced data analysis and visualization. · You will work with a wide range of data including sales, marketing, supply chain and more, p ...
-
Minato American Express Full time￥4,000,000 - ￥6,000,000 per yearAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive ...
-
Tokyo Microsoft ￥15,000,000 - ￥20,000,000 per yearProvide end-to-end insights on Area business performance versus budget, forecast, and market trends. · Drive forward-looking conversations across Finance, Go-To-Market teams, and business leaders with strong executive communication to deliver actionable insights and execution. · ...
-
Chiyoda Johnson & Johnson Innovative Medicine Full time￥900,000 - ￥1,200,000 per year+This is a Commercial Specialist Capability Group Manager position at Johnson & Johnson. · +Sales force capability development · Middle-term environmental change aligned MR DM other Sales force actions remodelling · +QualificationsKPIs analysis or strategy planning experience in ...
-
Tokyo Visa ￥900,000 - ￥1,200,000 per yearWe are currently looking for an Analyst to deliver consulting engagements for our key client in Japan, supporting strategy and new business development in acquiring and merchant business. · Support a team of experienced professionals in delivering strategic consulting services to ...
-
Chiyoda Johnson & Johnson Innovative Medicine ￥3,500,000 - ￥7,000,000 per yearp style=font-size:12px>We believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive solutions are personal Through our expertise in Innovat ...
-
Tokyo Visa Full time￥9,000,000 - ￥12,000,000 per yearVisa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VC ...
-
Tokyo Brown-Forman ￥5,000,000 - ￥8,000,000 per year+We are looking for an experienced Revenue Growth Management (RGM) Senior Analyst to serve as a pivotal strategic partner in driving profitable growth across our Japan business unit.This role requires hands-on analysis of commercial insights from pricing,promotional effectiveness ...
-
Tokyo Jefferies ￥1,200,000 - ￥2,400,000 per yearThe Risk Technology group builds and supports a global risk platform enabling the Risk Management group to oversee all areas of risk across the Firm. · We are seeking a highly skilled and strategic Risk Technology Lead for our Tokyo office to work closely with traders, risk manag ...
-
Tokyo Jefferies Full time￥20,000,000 - ￥25,000,000 per yearThe Risk Technology group builds and supports a global risk platform enabling the Risk Management group to oversee all areas of risk across the Firm. We are seeking a highly skilled and strategic Risk Technology Lead for our Tokyo office to work closely with traders, risk manager ...
