ActioNet is seeking a Network Operations Technician JNY to join our team. Responsible for monitoring, troubleshooting, and maintaining IT and network infrastructure, resolving hardware and software issues, applying security patches and upgrades, supporting new implementations and technical refresh projects, performing network triage and root cause analysis, and developing and applying configuration templates while ensuring system security and operational integrity.
Responsibilities
- Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
- Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure. Performs system patching and IAVA patches to network routers and switches.
- Performs Cisco or equivalent and software upgrades. Develops and updates configuration templates for switch and router installs.
- Applies configuration templates for initial switch and router installs.
- Troubleshoots systems document failures and accessibility problems within the network to our services.
- Monitors network performance against current outages.
- Develops and leverages network TTPs and SOPs to closed tickets.
- Provides training as required on network operations TTPs and SOPs.
- Supports engineering designs data calls. Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Works independently with some supervision.
- Performs Network ticket resolution.
- Uses administrative access to the network to stage new switches, router.
- Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
- Routes Service Requests to the appropriate organization required for incident resolution.
- Performs root cause analyses.
Required Qualifications & Skills
- Degree: Technical BA/BS
- Experience: 5 years w/Bachelors degree
- Commensurate: High School diploma or Associate degree with a minimum 7 years performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment
- Specific Skills:
- Experience supporting DoD projects, specifically network modernization projects
- General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
- Preferred: ITIL v3 or ITSM experience; CCNA; Juniper
- Certifications: DoD 8570 IAT II Baseline Certification (Security + or CCNA-SEC)
- Clearance: Secret
About ActioNet
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.
With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024).
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: A great place to work with ongoing investment in our people.
Commitment to Customers: Driving and sustaining service delivery excellence.
Commitment to Community: Giving back and building a better world for future generations.
What's in It for You?
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Time Off (PTO) & 11 Paid Holidays
- Life and Disability Insurance
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Recognition and Referral Programs
- Employee Assistance & Identity Theft Protection
- Equal Opportunity Statement
ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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