Directs operation and performance of company-managed and/or owned hotels within an assigned area / cluster to maximize profitability and/or return on investment.
Manages relationships with the assigned owners, franchisees and principal correspondents, and hotel management staff to optimize relationships, the value of IHG brands and services, and ensure compliance with quality and operational standards.
Key Accountabilities
Provides direction to General Managers in the development of annual business plans and capital expenditure plans for assigned area of responsibility.
Maintains a strong working relationship with Owner(s) through regular meetings/communication concerning IHG initiatives/actions that impact the hotels.
Monitors the implementation of strategic plans through written correspondence and frequent personal visits to maximize hotel operating profits, quality and service levels to achieve brand and owner objectives.
Participates in the development of and implementation of strategies that will drive performance in the areas of Food & Beverage, Training, Quality, Field Service, etc.
to ensure key business objectives are achieved.Acts as mentor to General Managers and takes responsibility for their professional development and career progression by implementing Personal Development Plans and monitoring individual performance through both informal/formal processes.
Key Skills & ExperiencesBachelor's degree or equivalent in Hotel Management, Business degree or equivalent experience.
Typically 8 years or more in hotel operations management or related experience. In-depth knowledge of operations to include F&B, quality, hotel operations, and marketing/sales principles.
Effective communications and presentations skills.
Excellent problem solving and organizational skills.
Strong influencing, negotiating and consensus-building skills to deal effectively with different owner objectives balanced against IHG objectives.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale.
With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons.
You'll experience our unique culture and brilliant colleagues who will support and inspire you.With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company.We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity.
That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively.
We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.
We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
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