At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Product Specialist
Why We Have This Role
Qualtrics leads the way in Experience Management—one of the fastest-growing tech categories—as a Product Specialist you will be at the forefront of this global movement. The role consists of providing technical break-fix support for all customers, including top enterprise and academic Qualtrics users globally in a collaborative environment. You will be supporting clients through phone, email and chat channels troubleshooting issues to unblock their situation and assist in fueling the XM programs for clients.

How You'll Find Success

• Become the technical subject-matter expert on the Qualtrics platform
• Deliver exceptional customer experiences
• Take initiative and get things done to achieve resolution for our customers
• Work well in teams - partnering with managers, cross functional teams, and teammates
• Demonstrate a growth mindset and a bias for continuous improvement

How You'll Grow

• Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
• The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
• We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
• Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
• Improve your qualifications/technical skills (HTML, Javascript, CSS)
• Learn more about a day in the life of our Product Specialists.

Things You'll Do

• Staff a 24/7, in-office technical support team, resolving technical issues for global customers in both English and Japanese.
• Use your analytical and problem solving skills to respond to technical support needs
• Work with customers ranging from grad students to Chief Marketing Officers
• Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals
• Constantly learn and adapt as our products and technologies change
• Work with your team to solve customer questions in an in-office environment three days a week

Minimum Requirements
What We're Looking For On Your Resume

• Bachelor's degree from a top university.
• Hard-working self-starter
• Excellent analytical skills.
• Ability to communicate and teach complicated concepts.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Interest in Technology/SaaS industry.

Preferred Requirements

• Technical or hard science major or minor.
• Prior instructing, research, or tutoring experience.
• Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).

What You Should Know About This Team

• You'll know you are a top performer when you consistently receive top satisfaction scores from our clients.
• You'll become an authority in the breadth of the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
• We work in a supportive environment with opportunities to work both autonomously and collaboratively
• Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed

Our Team's Favorite Perks And Benefits

• Wellness Reimbursement - JPY 34,000 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• JPY 185,000 Experience bonus to be used for an "Experience" of your choosing
• Paid Health Insurance, lunches provided, commuter allowance and mobile reimbursement.

The Qualtrics Hybrid Work Model:
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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