Role purpose
As an Account Director in Iyuno you will be accountable for your clients; developing and maintaining strong client relationships and ensuring that client needs are met effectively and efficiently. You are accountable for the successful delivery of client projects, and a point of escalation for any issues, working to ensure that Iyuno delivers high-quality services that meet or exceed expectations. You drive strategic growth in our client accounts.
Responsibilities
- Client Relationship Management
: Collaborate, build and maintain long-lasting relationships with your client, understanding their business needs and objectives to provide them with excellent solutions - Team Leadership
: Lead, mentor, and manage professional account managers, ensuring high performance, professional development, and alignment with Iyuno's objectives. - Client orders:
Oversee and understand all client order requests and PO's and communicate effectively to Service Delivery. Act as a senior point of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met. - Client Satisfaction
: Monitor and assess client satisfaction regularly, addressing concerns promptly to ensure high levels of client retention. Monitor any client systems to ensure correct data capture and progress. - Cross functional collaboration
: Collaborate with internal teams (business development, sales enablement, Pricing and forecasting, Marketing, Contract management, Service delivery, Operations) to ensure timely and successful delivery of projects to clients. - Business development
: Identify and exploit any opportunities for upselling and cross selling services. Assist in acquiring new clients with the business development team. - Performance Analysis
: Monitor account performance, and margins on accounts using reporting and insights for clients to demonstrate value and impact. - Contract Renewals
: Conduct contract renewals and negotiation processes, ensuring favourable outcomes for both the company and the client. - Pricing management
: Oversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Collaborate with the pricing and bid teams to ensure effective negotiation, RFP's and pricing of projects. - Budget Management
: Oversee account budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Oversee any billing or PO issues. - Market Insight
: Keep up-to-date with industry trends, market changes, and competitor activities.
Skills and experience required
- Bachelor's degree in Business, Marketing, Communications or related field (or equivalent work experience).
- Proven experience in account management, client operations, or sales (5+ years preferred).
- Proven track record in managing high value accounts
- Strong interpersonal and communication skills, ability to build rapport with clients and colleagues
- Ability to multitask and manage multiple accounts simultaneously.
- Problem-solving skills and the ability to resolve client concerns effectively.
- Experience in localisation and media
- Strategic thinker with problem solving skills
- Strong leadership skills, experience of managing and developing teams
- Thrives in fast paced dynamic environments
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