At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We AreWe believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description
Your Career
The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment.
The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel.
The RE will serve as the technical expert on executive–level project teams within the customer providing technical direction, interpretation, and alternatives.
The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
This is a highly technical, hands–on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.
Your ImpactConsult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks
Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
Build custom security policies and application signatures
Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
Work with sales account team to help formulate technical strategy to address customer business needs
Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Qualifications
Your Experience
5+ years of IT–related experience
3+ years of cyber security–related experience
Self–driven with ability to work autonomously
Excellent written and verbal communication skills in Japanese as this position is required to work with Japanese–speaking clients on a daily basis – the ability to clearly articulate technical issues to both technical and non–technical audiences and to explain the impact in business terms to Sr leaders and technical peers
Possess ability to read / write in English is mandatory – verbal communication in English is strongly preferred
Required strong experience deploying and managing endpoint security products
Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)
Required strong experience with endpoint security. (Antivirus, EDR, DLP)
Required experience with SOC operation (Malware analysis, Log analysis, Threat intelligence)
Required experience with SOC automation (managing alert, automated playbooks)
Detailed understanding of SIEM, log analysis and correlation analysis
Ability to effectively manage many different tasks simultaneously
Proven project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
Additional Information
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.
But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo
It's simple:
we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.Show more Show less
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