Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role:
We are currently looking for an experienced Reservations Executive, to join our Central Reservations team in Japan Reporting to the Senior Reservations Manager. You will be responsible for collaborating with Reservations Executives, Managers, and the Director of the Call Centre, whilst developing connections with guests and trade partners to drive incremental business opportunities.
Responsibilities
:
- As a Reservations Executive, you will serve as a key point of contact for our discerning guests and trade partners, ensuring a seamless reservation experience across Aman's luxury resort portfolio.
- Your exceptional communication abilities and attention to detail will drive sales, enhance guest satisfaction, and uphold Aman's commitment to excellence.
- This role also includes providing personalized concierge services and generating insightful reports to support operational efficiency.
- Close sales effectively while up-selling and cross-selling to maximize opportunities and meet individual sales and reservations targets for room nights and revenue.
- Support team members in achieving collective goals and maintaining service quality. Ensure all reservation inquiries are addressed promptly and in line with Aman's standards.
- Maintain accuracy in data entry and ensure systems are aligned with established SOPs.
- Continuously evaluate and improve reservation processes in collaboration with the team and resorts.
- Exhibit a deep understanding of Aman's product offerings, key selling points, and differentiators. Stay current on company updates, industry trends, and operational best practices.
- Consistently follow and refine SOPs to ensure the highest levels of service quality.
- Prepare weekly and monthly reports on conversion, occupancy, and availability.
- Assist in generating ad hoc production, occupancy, and revenue reports upon request.
Your experience:
- Proven experience in a similar role within luxury hospitality is preferred.
- Proficiency in Opera, Salesforce, or similar systems is highly advantageous.
- Proficiency in English and Japanese (written and spoken) is essential. Additional languages are a plus.
- Strong interpersonal and communication skills, with the ability to connect across cultures.
- High attention to detail and accuracy in data entry and reporting.
- Self-motivated, adaptable, and able to thrive in a fast-paced environment.
- A collaborative team player with a commitment to excellence and achieving goals.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
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