Job Title:
Technical Consultant
Location:
Tokyo, Japan
Employment Type:
Full-time, Permanent
Reporting to:
Sr. Manager, Success Services (US) / Director Customer Success (AUS)
Work Style:
Hybrid (3 days at the office)
Benefits:
Flex working hour system with core hours, starting from total 22 days annual leaves, Maternity, Paternal, Additional Leaves, Life Insurance, Retirement allowance, Group Term Life Insurance, Annual Health Checkup, Relo Club Employee Benefits, Well-being Support, Company's Gift, Work anniversary leaves, etc.
Language requirements:
Bilingual to native level of Japanese language and full business level of English language are required
Candidates required to have permit to work in Japan
The Technical Consultant ensures customer success by delivering exceptional outcome-based services to PI Users in support and enablement of those business goals.
They use best practices, technical knowledge, and their industry expertise to deliver services to our Enterprise customers, as well as to a broader scope within the AVEVA customer base and sales activities.
Reporting to the Technical Adoption Services team, a knowledge centre within AVEVA Customer Success group, the Technical Consultant role helps shape our customers' vision of how AVEVA software, including the PI System infrastructure supports and enhances business drivers and goals.
Typical activities include workshops, coaching sessions, Asset Framework and Analytics training, use case discovery, demonstration, best practice documentation, PI System architecture development and documentation, and other activities to promote the adoption of the PI System to all levels of a customer organization.
You will collaborate with our entire organization to optimize the benefits of the PI System Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the PI System.
The successful candidate will have relevant experience in one of AVEVA's core industries.Ideally, the candidate also has a broad knowledge around related modern technologies:
Cloud, IoT, highly distributed systems, Analytics, BI, etc.
Responsibilities:
Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
Act as technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
Lead conversations to help focus the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.
Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
Mentor other team members on industry, product, and/or technology topics.
Qualifications:
Bachelor's degree or higher in engineering or another technical field
5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
Hands on PI System experience, highly desired
Strong leadership, customer service, and interpersonal relationship skills
Solid oral, written, presentation, and communication skills
Ability to work as part of a team to solve problems and share best practices
Ability to set priorities and manage multiple activities
Experience working with C-level executives, a plus
A background in architectures and enterprise-wide design methodologies, a plus
Willing and able to travel, as required, possibly for up to 50%
Japan Benefits include:
Flex working hour system, starting from total 22 days annual leaves, parental leave, additional leaves, Relo Club employee benefits, well-being support, life insurance, pension, company's gift, education support.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location.
Find out more:
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based.
Hiring process
Interested? Great Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more:
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries.
Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.Learn more about how we are progressing against our ambitious 2030 targets:
sustainability-Find out more:
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment.
Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.
Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer.
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.Show more Show less
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