About the Company
Bulgari Japan is a luxury brand that embodies elegance and sophistication. Our mission is to deliver exceptional service and create memorable experiences for our clients. We foster a culture of teamwork, innovation, and a passion for the brand.
About the Role
The CRM (Client Relationship Management) Manager – Shinsaibashi Plaza is tasked to ensure that all the CRM activities are properly executed based upon the company/store strategy, working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in the Japan market.
Responsibilities
- Responsible and accountable for the data of all the clients belonging to Shinsaibashi Plaza and for the execution of clienteling activities based upon the customer data provided.
- Monitor and analyze all the activities conducted within Shinsaibashi Plaza and make sure that each client is contacted and taken care of by the client advisor in charge.
- Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store's financial target.
- Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of Ginza Tower.
- Realize small events (both concept and set up) to enhance the relationship with the clients for Shinsaibashi Plaza in collaboration with Senior Store Manager and Retail Manager in charge.
- Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance.
- Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary.
Qualifications
- At least 3 years professional experience in the CRM and promotional activities is preferable (Experience in luxury industry is a plus, but not a must).
- Strong command of data analysis skills.
- Knowledge of marketing and related techniques/tools (analytical/scientific thinking).
- Fluency in Japanese and mid-level of English.
- Advanced level of PC Skill (MS Word, Excel, Access, PPT).
- Organization skill.
- Customer-oriented.
- Team player.
- Good level of autonomy.
- Strong commitment.
- Passion for the brand and work.
Required Skills
- Client-centric mindset with a passion for delivering exceptional service.
- Strong leadership with teamwork spirit.
- Excellent communication, interpersonal, and negotiation skills.
- Problem-solving and decision-making abilities.
- Strategic thinking and business acumen.
- Ability to work cross-functionally and build strong relationships.
- Adaptability and resilience.
Pay range and compensation package
年収 経験・能力を考慮いたします。別途、ショップ・インセンティブ支給。
Equal Opportunity Statement
We are committed to diversity and inclusivity in our workplace and encourage applications from all qualified individuals.
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