Job Title: AV Engineer (Voice & Telephony Systems)

Location:
Japan

Work Model:
On-site (Full Time)

About the Role

We are looking for an experienced
AV Engineer
with strong hands-on expertise in
PBX, VOIP, and telephony systems
. In this role, you will deliver voice communication solutions, perform field installations, troubleshoot complex telephony setups, and support multi-platform integrations for clients across Japan. This position requires a technical, customer-focused professional who can work independently and manage daily service operations.

Key Responsibilities

• Install, program, test, and troubleshoot analog, digital, and IP voice systems.
• Support PBX/VOIP platforms such as
  Avaya, NEC, Mitel, Cisco, Shoretel, Unify
  , etc.
• Deliver telephony solutions, including voicemail, call center systems, SIP/TDM trunking, and related peripherals.
• Perform moves, adds, and changes (MAC) and complete work orders accurately.
• Troubleshoot voice delivery issues across POTS, T1/T3, SIP, CAS, and digital/analog transmission.
• Conduct on-site client visits for installation, maintenance, and emergency support.
• Coordinate with NOC teams, project managers, and internal operations for efficient project execution.
• Maintain documentation such as time reports, work orders, and SLA-related logs.
• Manage tools, equipment, and inventory required for field operations.
• Attend required meetings, workshops, and training sessions.

Requirements

• Associate degree or technical certification in IT/Telecommunication, or equivalent experience.
• 5+ years of hands-on experience
  with PBX/VOIP systems and voice communication platforms.
• Expertise in installing, servicing, and troubleshooting voice telecom equipment and attached servers.
• Experience with one or more systems:
  Avaya, NEC, Mitel, Cisco, Shoretel, Unify
  .
• Understanding of telephony delivery methods: copper, fiber, analog/digital, VOIP, SIP, TDM, etc.
• Strong PC and operating system knowledge (Windows, Linux, Unix).
• Basic understanding of network infrastructure.
• Excellent customer service, communication, and problem-solving skills.
• Ability to lift equipment (up to 50 lbs frequently).
• Valid driver's license.

Preferred Certifications

• Avaya ACIS/ACSS/ACSE
  , Mitel, NEC, Cisco, Shoretel, or Unify certifications.