Additional Information
Job Number

Job Category
Sales & Marketing

Location
The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan, VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners by using all necessary communication tools to set up preview package sales/tours. This supervisor position involves supporting and executing marketing initiatives, assisting public relations efforts, and creating engaging content across various media channels. This role supports Marketing and Communication director with internal and external communications.

• Support with property-level programming and activation based on brand guidelines.
• Serve as brand guardian, ensuring all marketing reflects brand voice.
• Partner with Revenue team to develop promotional strategies.
• Support property email marketing and digital strategy across various platforms.
• Support to recap reports for events and initiatives happening at the property
• Communicate with internal and external partners to ensure deliverables support hotel strategy.
• Support to set overarching messaging strategy for the hotel.
• Support contents across RitzCarlton Tokyo site and third-party sites.
• Support photography distribution and guest communications.
• Cultivate internal and external partnerships, including with Marriott Digital Services.
• Communication with PR agency and execution of PR events and promotions.
• Support to define in-house F&B programming in partnership with F&B team.
• Help creation of asset development including hotel collateral and photoshoots.
• Measure and communicate success of campaigns and digital performance.

CORE WORK ACTIVITIES OF Marketing and Communications
Building Brand and Property Awareness to Drive Revenue

• Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.
• Solicits new media outlets and travel media individuals.
• Selects the best opportunities for the property based on market conditions and property needs.
• Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.
• Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.
• Works with online media outlets to promote the hotel.
• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
• Develops brochure and property collateral materials.
• Participates in all property imaging work (e.g., signage).
• Ensures consistent brand and property message is communicated in all public relations and communications efforts.

Coordinating Communication Efforts

• Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.
• Assists in managing individual and group media visits.
• Coordinates community service activities in concert with the public image and needs of the resort.
• Assists in creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.
• Supports hotel press releases and other content for online and offline media.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability –Maintain performance level under any circumstances.
• Communication- Tell people what you want to tell in various ways. And more friendly.
• Problem Solving and Decision Making - Identify and understand the cause of the problem. Get information from various information sources, compare and compare answers.
• Professional Demeanor - Professional sensibility - take actions that are trusted by everyone.

Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Managers.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.