Description
We are seeking a
Localization Manager for Japan
to join 's Localization team. Based in Tokyo, you will own
all aspects of localization for the Japanese market
— across product, marketing, and customer-facing assets.
This is a strategic role that ensures delivers an excellent and culturally relevant experience for Japanese users throughout the entire customer journey — from first brand awareness through product adoption and expansion.
You will act as the
voice of Japan
within , driving localization quality, enabling regional growth, and building scalable processes that serve both local needs and global efficiency.
About The Role
Product & Marketing Localization
- Own the localization of 's product, features, and marketing assets into Japanese.
- Ensure translations are accurate, culturally relevant, and aligned with terminology and style guides.
- Conduct QA and user validation to guarantee a seamless experience across all touchpoints.
Product Research & Market Adaptation
- Partner with Product and UX teams to research Japanese user needs, behaviors, and expectations.
- Identify opportunities to adapt features, terminology, and user flows to improve usability and adoption in Japan.
- Advocate for product improvements that enhance the overall local user experience.
Stakeholder Partnership
- Collaborate with Product, R&D, Brand, Regional Marketing, SEO, PR, Sales, and Customer Success.
- Manage local vendors and freelancers, ensuring quality and timely delivery.
Process & Enablement
- Use CAT tools, TMS, and QA frameworks (Smartling + HumanAI) to drive efficiency and scalability.
- Identify process improvements, define SLAs, and share best practices across the global localization team.
Requirements
- Native Japanese speaker with excellent written communication skills.
- Business-level English for daily collaboration with international teams.
- 4+ years of experience in localization, content, or product/marketing management, preferably in the tech/SaaS industry.
- Proven experience localizing both product and marketing assets.
- Strong understanding of Japanese market culture, buyer behavior, and UX expectations.
- Exceptional project management, prioritization, and cross-functional collaboration skills.
- Skilled in using CAT tools, TMS, QA frameworks, and translation processes.
- Ability to work independently, across time zones, and in a fast-paced environment.
Preferred
- Experience in B2B SaaS.
- Familiarity with Smartling or similar CAT/TMS platforms.
- Strong analytical mindset, able to connect localization to business impact.
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