The Advertiser Experience team plays a critical role in driving initiatives to balance risks and revenue in ads and commerce, and ensuring advertiser quality on our platform.
As an Engagement Specialist, you will offer consultations to selected clients aiming to be successful on our platform.
In this role, you will offer a solutions-based approach to policy and technical-related matters, and identify the key learnings that can empower sales and other partners to streamline the advertiser experience.
You will be the voice of the advertisers and find new opportunities for our partners to better engage in the common good.
Responsibilities- Act as the primary point of contact for the integrity team to quickly and accurately help the sales team and advertisers troubleshoot and resolve integrityrelated issues.
- Identify opportunities for enhancing the ad review system and collaborate with crossfunctional teams to implement improvement, thereby driving a systemic uplift in advertiser experience.
- Through educational initiatives, empower advertisers to understand and mitigate their risk profiles, enhancing the smoothness of their advertisement on the platform.
- Gain a deep understanding of various industries and advertiser business models, and act as a TikTok Business Solutions expert to provide customized support strategies for strategic advertisers and the sales team.
Minimum Qualifications
- Bachelor Degree in any discipline
- 2+ years experience in a clientfacing or sales support roles preferably in internet / tech industry
- Experience in an Ads Integrity or Trust and Safety environment
- Entrepreneurial and experience dealing with ambiguity
- Able to prioritise and manage tasks within a fastpaced environment
- Business level in English and Japanese, both written and spoken in order to communicate internally and externally with stakeholders
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.Show more Show less
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