Why Work at Nasdaq
Nasdaq is a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
We are seeking a CUSTOMER DELIVERY CONSULTANT to work in a customer-facing role that will drive our Japan Back Office focused implementations.
Key Responsibilities:
- Work directly with customers to gather, scope and understand business requirements, and steer them towards Calypso's best practice solutions to the extent possible.
- Work hands-on with the system to configure it and test it to ensure that it meets the business requirements whenever there is deviation from Calypso's out of the box solution.
- Follow up with the client's end users to validate the solution delivered, achieve signoff, and continue to move the system toward launch.
- Identify and raise approved core product gaps, and follow up through Calypso's internal process until delivery.
- During the development of enhancements, you will work with either the Calypso core development or customer development to iteratively test improvements to ensure they will meet business requirements.
- Finally, you will assist in deployment and validation by the client.
- Work in conjunction with the Calypso or Client Project Manager to set and handle customer expectations around project timelines.
- Handle issues and supervise timeline of deliverables, and proactively keep the client and/or Calypso Project Manager informed of progress.
- Assist customers with the development of their own internal project plan, including identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements.
- Responsible for training users on basic use of the system, new functionality, etc.
Requirements:
- Bachelor's degree in Engineering, Computer Science, Mathematics or Information Systems.
- Strong proficiency in written and spoken Japanese and English.
- With 5 to 10 years of experience working in systems or business analysis and system design within the capital markets industry.
- Experience in the implementation and support of a Back Office system within a Bank, Hedge Fund or Asset Manager.
- Strong knowledge and functional experience in any of the following asset classes: Foreign Exchange and Money Market, Fixed Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities and Equity Derivatives, Commodities and Commodity Derivatives.
- Back Office Requirements: Detailed hands-on knowledge about industry-standard back office processing functional areas, including settlements (SWIFT, ACH, FedWire), documentation (confirmation, advices, reset advices, etc.) and accounting (general ledger, PnL accounting, etc.).
- Experience writing functional and business specifications with proficiency to map conceptual financial and business elements to practical system capabilities.
- A strong demonstrable record of customer service. As a consultant, you need to understand customer needs and build effective relationships.
- Must be customer-driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
- Excellent interpersonal skills.
- Strong time management skills.
- Skills to influence decision makers.
- Strong and proven problem-solving/analytical skills.
- Willingness to travel regionally (up to 50%), as required.
The estimated salary for this position is $120,000 - $180,000 per year, based on the title, job description, and location.
About Us:
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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