Account Manager

What you’ll do We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better. We are looking for an Account Manager to join our team in Tokyo. In this role, you’ll work cross-functionally with Sales, Trading, DnA, Product, L&D, and Marketing across the JAPAC region. You’ll be responsible for the health and growth of key accounts—building strong client relationships, protecting revenue, and identifying opportunities to grow our partnerships. This is a client-facing role for someone who combines relationship-building skills with operational discipline, commercial awareness, and a passion for delivering measurable outcomes. What you’ll be doing Your main responsibilities will include: Ad operations and client servicing
• Own day-to-day servicing for your client portfolio and be the go-to contact for stakeholders across Japan and JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to resolve them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints, including status calls, reviews, and QBRs, that strengthen relationships and open doors for growth.
• Act as a trusted advisor, balancing client priorities with what’s right for MiQ.
• Campaign operations and insight management — 85% Pre-campaign
• Manage IOs and maintain a clear view of the Sales pipeline in Salesforce CRM.
• QA briefs and pre-campaign documents to ensure feasibility, accuracy, and alignment to client goals and MiQ best practice.
• Project-manage creative asset builds and other campaign setup requirements, coordinating across Trading, Design, and external partners.
• Manage creative tag trafficking. Campaign activation
• Provide clients with timely screengrabs and proof-of-performance updates.
• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course-correct.
• Protect and grow MiQ’s accounts through upsell and cross-sell opportunities.
• Troubleshoot campaign issues with the support of Account Manager peers and the Trading function. End of campaign
• Interrogate post-campaign data in partnership with Trading, Sales, and DnA to identify trends, drivers, and optimisation opportunities.
• Translate complex metrics into clear, insight-led narratives aligned to client KPIs and campaign objectives.
• Deliver robust reporting and forward-looking recommendations, connecting performance outcomes to business impact and informing future strategy, roadmaps, and budget allocation.
• Manage the rebooking of BAU activity to ensure continuity of revenue and a smooth client experience.
• Support booking reconciliation and invoice query resolution. Innovation — 15%
• Consistently suggest novel approaches to different challenges and help drive a culture of innovation among team members.
• Proactively seek to pilot, validate, and improve new ideas or methods, and be willing to take calculated risks.
• Collaborate with Sales and Trading to drive performance. Your qualifications
• At least 2 years of client-facing experience in digital media, gained within an advertising or media agency, programmatic media, and/or ad tech environment.
• Background in Client Services, Account Management, Sales Support, or Ad Operations.
• Highly organised and conscientious, with the ability to multitask, prioritise, and stay on top of responsibilities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Independent, proactive, and innovative mindset.
• A can-do attitude that brings energy, drive, and enthusiasm.
• Alignment with MiQ’s core values.
• Passion for growing your career as the company scales.
• Ability to collaborate effectively with clients and internal stakeholders in Japan and across regional teams. What’s in it for you MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. Values Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do — no matter how big or small.
• We do what we love — Passion
• We figure it out — Determination
• We anticipate the unexpected — Agility
• We always unite — Unite
• We dare to be unconventional — Courage Benefits Every region and office has specific perks and benefits, but every person joining MiQ can expect:
• A hybrid work environment.
• New-hire orientation with job-specific onboarding and training.
• Internal and global mobility opportunities.
• Competitive healthcare benefits.
• Bonus and performance incentives.
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives.
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities.