Receptionist

Full-Time Receptionist (Tokyo)
• Daily interaction with international clients and executives, allowing you to utilize and further develop your English communication skills.
• An opportunity to serve as the face of a prestigious global company within the real estate and workplace services industry, building a strong professional presence and hospitality skills.
• Work in a prime Tokyo business location within a dynamic and professional corporate environment.

About The Role
Drake On-Site Services is a leading provider of Office Support Services in Japan, enabling our clients to focus on what they do best. We’re looking for a Full-time Receptionist to assist our multinational corporate clients (real estate and workplace services industry, leading corporate financial services environment / global banking sector) based in Tokyo in delivering an exceptional visitor and concierge experience. As a member of the Japan team, you’ll be responsible for managing and greeting visitors, taking inbound calls, performing administrative duties, and conducting mail distribution. Responsibilities In this role, you will be responsible for:
• Working at the reception desk and greeting visitors, including proper registration;
• Providing tea and refreshments to visitors upon request;
• Answering and handling incoming phone calls in a good manner;
• Acting as a first point of contact for visitors and staff, and assisting their needs and requests;
• Maintaining cleanliness and tidiness of the reception area and pantry when needed;
• Managing meeting room bookings;
• Assisting with set-up for meetings/conferences/events and helping with tidiness and cleanliness afterwards, when needed;
• Supporting the adjustment or set-up of meeting room AV equipment;
• Supporting video conference set-up;
• Receiving, sorting, and redirecting daily emails; and,
• Receiving and processing incoming and outgoing mail and courier consignments. Why Join Drake On-Site Services At Drake On-Site Services, we go beyond standard benefits. We are committed to creating a workplace where you feel recognized, supported, and able to grow.
• Recognition That Matters Your contributions are acknowledged through performance reviews, milestone rewards, and employee recognition initiatives.
• Support for Your Well-Being We promote balance through flexible leave options, mental health programs, and wellness-focused initiatives that support your day-to-day needs.
• Opportunities to Grow Whether through internal mobility or learning support, we provide opportunities to build your career over the long term.
• A Workplace You’ll Enjoy From team activities to company-wide celebrations, we foster a culture that values connection, inclusion, and collaboration. Required Skills, Qualifications & Attributes To be successful in this role, you’ll need:
• Tertiary qualifications in reception and telephone service (or equivalent experience);
• Minimum of 1 year of experience in reception, office administration, hospitality, or customer service;
• Business-level Japanese proficiency (JLPT N1 level) and strong English proficiency (ability to handle emails, business calls, and professional communications confidently);
• Strong communication skills and the ability to provide a professional and hospitable service; and,
• Basic PC operational skills (mainly Outlook, Teams, Excel, email, conference room reservation systems). Preferred

qualifications:
• Experience in reception, general administration, or facilities-related work;
• Understanding of Japanese business Etiquette and professional manners; and,
• Experience communicating in English professionally. Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you. We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion. About Drake On-Site Services Drake On-Site Services empowers businesses in Japan to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower costs, and enhance quality. Working alongside our global partners across seven countries, we empower our clients to focus on their core business.