Operational Design/Senior Improvement Engineer

Job Description
Department Overview The System Division is an organization that can engage in all tasks related to its all system, such as planning, development, operation and maintenance, etc., ranging from basic business systems to user applications for iPhone/Android. The systems are open architectures and we are also actively adopting open source technology. Position: Why We Hire This position will take on the important role of IT that determines the success or failure of the banking business, which is a part of our social infrastructure. In such an environment, we are looking for new team members who can mutually stimulate and grow together. In this position, we will utilize best practices such as ITIL to design and improve the operation of our services. Position Details
- Operational Design/Change Management/Configuration Management/Incident Management/Operation Flow Creation
- Planning of service strategy and service design in operation for each service level
- Analysis of the current situation for organizing IT system operations
- Operation improvement proposals and their execution based on indentation
- Construction of necessary operation system and planning/planning of operation rules
- Smooth negotiations and coordination with internal and external stakeholders
- Operation Design (ITIL/Change Management/Configuration Management/Incident Management, Operation Flow Creation) Mandatory

Qualifications:
- System operation experience (5 years or more)
- Management experience of team, or similar experience (3 years or more)
- IT process design and improvement experience (3 years or more)
- Logical thinking ability, flexibility and multitasking resistance
- Excellent facilitation and presentation ability
- Aggressiveness and initiative
- Excellent negotiation / communication skills with stakeholder Desired

Qualifications:
- In-house system operation experience
- Management experience of development project, or similar experience
- Business application operation experience in financial systems
- ITIL Expert holder
- Operation process standardization experience Other Information: Additional Information on Location NBF Shinagawa Tower Additional Information on Secondment This position will be employed by Rakuten Group, Inc. and seconded to Rakuten Bank, Ltd.
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