Senior IT Analyst
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Job Number: 543
External Description:
Key Responsibilities:
- -Deploys and supports hardware, network and telecommunications projects for the organization.
- -Provides support for routers, switches, firewalls, VPN’s and IP telephony, systems, servers, and other infrastructure equipment (hardware).
- -Develops and implements and supports network security policies, and safeguards.
- -Ensures the IT infrastructure supports the development of the business and structural changes by assessing future needs and proposing changes and enhancements where necessary.
- -Network Administration.
-Incident and request management via Service Desk hotline and ticketing system
-Provide technical guidance to users and management for desktop support and local server systems.
-Level 1 support and troubleshooting on network, application and shared services
-Level 1 and 2 troubleshooting for computers, peripherals, mobile devices and desktop and in-house application
-Assist Manager/Supervisor in development of desktop support and local server systems strategy.
-Configuration, installation & deployment of all PC’s and PC related peripherals.
-Configuration, installation, deployment & support of desktop management suite.
-Server/network/computer hardware and software installation and maintenance
-Perform maintenance and troubleshooting of all relevant hardware and software.
-Perform system analysis and utilization reports as required.
-Perform daily backup procedures as defined by technical leads.
-Implementation and support of network operating systems and services.
-IT product/vendor sourcing and procurement
-IT asset inventory and audit
-Provide user and administrative support for desktop and local server systems.
-Participate in projects or teams and directed by the Manager/Supervisor.
-Develop documentation for IT systems, procedure and user guide
-Develop and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
-Develop & maintain appropriate disaster recovery procedures.
-Develop a working knowledge of department specific applications.
-Keep abreast of technical aspects of PC-LAN computing environment.
-Identify opportunities and recommend solutions for improving service, efficiency and effectiveness.
Job Number: 543
Community / Marketing Title: SENIOR IT ANALYST
Location_formattedLocationLong: Chikusei shi, Ibaraki JP
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