Desktop Support Analyst
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Job Description
Service Desk Analyst – Yokohama (Onsite)
Overview
A global organization in Yokohama is seeking a Service Desk Analyst to join its IT operations team. This role will support approximately 200+ end users within a structured enterprise environment, working as part of a 10–15 member support team with clearly defined responsibilities.
This position is ideal for candidates in the early stages of their IT career who want hands-on exposure to enterprise-level support processes, incident management, and cross-team collaboration.
Key Responsibilities
- Provide first‑line IT support for end users, including troubleshooting hardware, software, and basic network issues
- Log and manage incidents and service requests using a ticketing system with proper documentation and timely follow-up
- Escalate more complex issues to internal technical teams or external vendors
- Communicate effectively with users and stakeholders to ensure high-quality service delivery
- Follow established IT operational procedures in a regulated environment
Required Skills & Experience
- 2+ years experience in IT Helpdesk or Service Desk support
- Strong analytical and problem‑solving skills
- Excellent written and verbal communication abilities
- Ability to work in a structured, team-oriented environment
- Fluent-level Japanese; conversational to business-level English
Location
Yokohama (Onsite)
サービスデスクアナリスト – 横浜（オンサイト勤務）
概要
横浜に拠点を置くグローバル企業にて、ITオペレーションチームの一員として活躍いただける サービスデスクアナリスト を募集しています。
本ポジションは約200名以上のユーザーをサポートし、10〜15名のチーム内で役割分担された業務を担います。
エンタープライズ環境での IT サポート経験を積み、スキルアップしたい方に最適なポジションです。
主な業務内容
- エンドユーザーからの問い合わせ対応（PC、ソフトウェア、基本ネットワークの一次対応）
- チケットシステムを用いたインシデント／リクエスト管理・進捗フォロー
- 対応が難しい案件の社内テクニカルチームおよび外部ベンダーへのエスカレーション
- ユーザー・関係者との丁寧で適切なコミュニケーション
- 定められた IT 手順や運用プロセスに沿った業務遂行
応募要件
- ITヘルプデスクまたはサービスデスクでの実務経験（目安：2年以上）
- 問題解決力・分析能力
- 高いコミュニケーション能力（口頭・文書）
- チームワークを重視し、協調しながら働ける方
- 日本語：ビジネスレベル以上（JLPT N2相当）
- 英語：日常〜ビジネスレベル歓迎
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